Presentations

itSMF USA
Texas Expo 2008

May 20, 2008
Austin Convention Center | Austin, TX

http://ite2008.itsmfaustin.org  |  programs@itsmfaustin.org
Keynote Address - David Cannon, HP
 
"Service Catalog Implementation"     AE ITT Service Catalog    AE ITT Service Catalog Maintenance Process
     Randal Locke, CA & Michele Bonner, Austin Energy
    randal.locke@ca.com     michele.bonner@austinenergy.com
     
"Sustainable ISO 20000 Certification"
    Beki Picus, ACS 
     beki.picus@acs-inc.com
 
"To ITIL or Not to ITIL:  A Tale of Two Cases"
    Priscilla Smith, BP & Jim Berry, BP
     priscillak.smith@bp.com     jim.berry@bp.com
 
"Designing a Process - Pebble in the Pond Approach"
     Reginald Best, Deloitte Consulting LLP & Beverly Wileman-Pratt, Pepperweed Consulting LLC
     rbest@deloitte.com     beverly.wilemanpratt@pepperweed.com
 
"CIO's Case Study:  Applying Service Economics to our IT Service Management Strategy"
     Barry Carter, Alliance Data Systems
     barry.carter@alliancedata.com