May 20, 2008
Austin Convention Center | Austin, TX
Conference Schedule-At-A-Glance
7:00am
8:00am
9:00am - 9:50am
9:50am - 10:10am
10:10am - 11:00am
11:10am - 12:00pm
12:00pm - 1:00pm
1:00pm
- 1:50pm
2:00pm - 2:50pm
3:00pm - 4:30pm
Registration -- Sponsored by Maryville Technologies
Breakfast -- Sponsored by HP and Solidcore
Keynote Address - David Cannon,
HP
Session 1 - Randal Locke, CA & Michele Bonner, Austin Energy - "Service Catalog Implementation"
Break -- Sponsored
by BMC Software and Tideway Systems
Session 2 - Beki Picus, ACS - "Sustainable ISO 20000 Certification"
Session 3 - Priscilla
Smith, BP & Jim Berry, BP - "To ITIL or Not to ITIL: A Tale of Two Cases"
Lunch -- Sponsored by IBM and FrontRange
Solutions
Session 4 - Reginald Best, Deloitte Consulting LLP & Beverly Wileman-Pratt, Pepperweed Consulting LLC -
"Designing
a Process - Pebble in the Pond Approach"
Session 5 - Barry Carter, Alliance Data Systems - "CIO's Case Study: Applying
Service Economics to our IT Service Management Strategy"
Cocktail reception and drawings -- Sponsored by CA
Program